Terms of Use

Last updated: 2026-09

1. About Tasky

Tasky is a platform that connects people who need home services ("clients") with independent professionals who provide them ("providers"). Tasky is operated by [Company name] Ltd., company no. [number], [address] ("Tasky", "we").

By creating an account or using the app you agree to these Terms and to our Privacy Policy.

2. Tasky is a marketplace, not the service provider

Providers are independent businesses. They are not Tasky's employees, agents or partners, and they decide their own prices, availability and working methods and may work elsewhere.

When a client books a provider, the agreement for the service is between the client and the provider. Tasky does not perform the services and does not guarantee their result, but it operates the booking, payment, messaging, review and dispute tools described below.

3. Who may use Tasky

You must be at least 18 years old and able to enter a binding contract.

You must give accurate information, keep your password secret, and keep one account per person. You are responsible for activity on your account.

4. Bookings and payments

Prices shown to clients are the full price, including VAT where it applies. Any additional fee is shown before you confirm.

When you pay, the amount is held by our licensed payment processor and released to the provider after the job is completed, minus Tasky's commission. The standard commission is [10]% of the job price; providers see it before accepting a job. Tips go 100% to the provider. Founding offer: the first [100] providers to complete onboarding pay [0]% commission on jobs paid during their first [3] months, and keep a "Founding pro" badge.

Referral and promotional credit has no cash value, may expire, and is subject to the conditions shown where it is offered.

5. Cancellations and refunds

A client may cancel a request free of charge until the provider accepts it.

After acceptance, you may cancel in accordance with the Consumer Protection Law, 1981: generally within 14 days of the booking and no later than 2 business days before the service date. A cancellation fee of up to 5% of the price or ₪100, whichever is lower, may apply. Refunds are made within 14 days. [Lawyer to confirm how these rules apply to each booking type, including same-day and "available now" bookings.]

If a provider cancels, any amount you paid is refunded in full.

6. Problems and disputes

If something goes wrong, use "Report a problem" on the booking. While a dispute is open, the payment stays on hold. Tasky reviews the information from both sides and may release the payment, refund it in full or in part, or take action on an account. This does not limit any right you have under law.

7. Providers' obligations

Providers must hold every licence the law requires for their work (for example, electrical and gas work), keep appropriate insurance, be registered for tax and issue the invoices or receipts the law requires to their clients.

Providers offering childcare, tutoring or any service involving minors must provide a valid police certificate when Tasky requests it.

Providers must describe their services, prices and qualifications accurately and treat clients' homes and personal information with care.

8. Content and conduct

Do not post or send anything unlawful, abusive, discriminatory, sexually explicit, misleading or infringing, and do not use Tasky to take a booking or payment off the platform in order to avoid fees.

Reviews must be honest and based on a real booking. Reviews written by a provider about themselves, or given in exchange for a benefit, are not allowed.

You can report content and block users in the app. We review reports within 24 hours, and remove unlawful content as soon as we confirm it. We may remove content and suspend or close accounts that break these Terms.

By posting photos or text you give Tasky a licence to display them in the app for the purpose of operating the service.

9. Our responsibility

Tasky is responsible for operating the platform with reasonable care. Tasky is not responsible for the acts or omissions of providers or clients, except to the extent the law makes us responsible.

Nothing in these Terms limits liability that cannot be limited by law, including for intent, gross negligence or bodily injury. [Lawyer to set any cap on other liability.]

10. Deleting your account

You can delete your account at any time in Profile → Support & legal. Deletion is not possible while a booking is active or money is being held for you. We keep financial and dispute records for as long as the law requires, without the details that identify you.

11. Changes

We may update these Terms. If a change is material we will ask you to accept the new version before you continue using Tasky.

12. Law and courts

These Terms are governed by the laws of the State of Israel. The competent courts in [city] have jurisdiction, without limiting a consumer's rights under law.

13. Contact

Questions: support@taskyapp.co.il or WhatsApp from Profile → Support & legal.

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